Everything you need to know about Subscription Credits
At Chatbooks, we offer two types of credits. The first type is our general credit, which is typically issued for returns, refunds, or as part of gift cards. Alongside this, we also provide Subscription Book credits, which can be used on any book in your subscription. Each credit prints one book. If you're on an annual plan, all of your credits are available right away. You can learn how to see how much general credit is on your account in Where do I find credits that aren't part of my subscription? You can see how to find your Subscription credits in How does billing work for Monthbook Chatbooks subscriptions?
Subscription Book Credits
Each month, you're billed for a subscription credit on the last day of the month. This credit lets you print one book.
If you choose to print a book early (before the end of the month) and don't have a credit available, you'll be charged for that book right away. Then, at the end of the month, you'll be billed as usual for your next credit—which can be used for any other subscription book.
When do my subscription credits expire?
Credits expire 13 months after they're issued to encourage timely use and ensure consistent service.
Can I extend the credit expiration date?
Yes. Within 30 days of expiration, you'll see an in-app option to extend the credit by 30 days. Learn how in Can I extend the subscription credit expiration date?
What if my subscription is canceled?
Extensions in the app need an active subscription. If yours is inactive, contact our Support team and we'll help.
What if I cancel my subscription?
You'll have 30 days after canceling to use any remaining credits. We encourage you to use all of your credits before canceling.
*If your subscription started with a promotional offer, any credits purchased as part of the promotion expire immediately when you cancel. Credits purchased outside the promotion expire 30 days after you cancel.
Learn more in If I cancel my subscription, can I still use my credits?
How can I use my remaining subscription credits?
Tap into the Subscription in your Chatbooks account with active credits
Tap the book you'd like to work on
Add photos, edit, and preview your book
Once at least 30 pages are added, a "Send to Print" button will appear at the bottom of the screen
Tap "Send to Print" button to print your book using one subscription credit
If you have a Series subscription, books will print with 60 photos.
To see how to send your books to print, watch the video in How can I use my remaining credits?
What happens if I don't use my credits in time?
They'll expire and can't be used or refunded after expiration.
Can I get a refund for expired credits?
We're unable to provide refunds for expired credits as per our subscription terms.
How do I check my credit balance?
Tap into your Subscription.
Tap the settings wheel in the upper right corner
Find the section "Subscription book credits" and tap to open
Here you will find:
how many available credits you have
when the next credit becomes available
when your credits will expire
Or you can watch how to check your credit balance in this video.
Can I transfer my credits to another account?
No. Credits are non-transferable and can only be used within your own account.
If I reactivate my Subscription, what happens to my expiring and/or expired credits?
When you reactivate your subscription, any unexpired book credits will be restored to their original expiration date based on the purchase date. These will immediately be available for use. Credits from a promotional offer aren't restored.
Why wasn't I notified before my credits expired?
We send reminders via email and in the app—but they can get caught in spam. Be sure to add us to your contacts and turn on app notifications to stay updated. Learn how in How do I turn on Chatbooks notifications?
Why was I double-charged this month?
If you were charged twice in one month, it's likely because a book was sent to print before the monthly credit was available on the last day of the month.
Here's how it works:
If you print a book without an available credit, you'll be charged for an extra book.
Then, on the last day of the month, your regular monthly subscription charge processes, giving you a new credit.
So while it may feel like a double charge, one was for the extra book, and the other was your usual subscription credit.