We have a few different billing options available for all Chatbooks subscribers. If you are an original Series subscription customer, see this page for info on how your billing works.
As for Monthbooks, your billing cadence will be customized based on your choice of subscription type so you may choose what works best for you. The billing options include:
4 books per year - billed either quarterly or annually
6 books per year - billed either bi-monthly or annually
12 books per year - billed monthly or annually
Should you choose to pay for all your books upfront with the Annual option, all of your Chatbooks will unlock so that you can fill them whenever you'd like. The Annual subscription option will provide a discount upfront.
Does my annual subscription renew automatically?
Yes. Annual subscriptions renew automatically for another full year on your renewal date unless you change your billing, pause, or cancel first. Renewals process on the last day of the month.
How much will I be charged? You'll be charged the current annual price for your plan. If your first year was a promotional offer, your renewal price may be higher than what you paid before.
Will I get a reminder? Yes. About 30 days before your renewal, we'll email you with your renewal date and amount. It comes from [email protected] with the subject "Important Information About Your Subscription." If you don't see it, check your Promotions, spam, or junk folder.
What are my options before my renewal date? Make any changes before your renewal date:
Switch to monthly billing: Tap your active subscription, tap the Settings (gear icon), tap Manage subscription, and choose monthly under Billing Cadence. Instead of renewing for a full year, you'll be billed monthly starting on your annual renewal date.
Pause for one billing cycle: Pausing delays your renewal by one billing cycle. You can pause in the Chatbooks iOS app; on Android or the website, contact our Support team and we'll pause it for you. Subscriptions started with a promotional offer can't be paused until one credit has been purchased at full price. Learn how in How do I pause my subscription?
Cancel your subscription: Tap your active subscription, tap the Settings (gear icon), tap Manage subscription, then tap Cancel subscription.
Before you cancel, keep in mind that unused credits expire after you cancel. Learn more in If I cancel my subscription, can I still use my credits?
When do I add my photos? After you choose your billing option, add 30–60 photos for the month and send your book to print when you're ready. Your subscription renews on the last day of the month based on your billing cadence.
When do my credits expire? Subscription book credits expire 13 months from the purchase date. If you're within 30 days of expiration and need more time, you can extend the expiration date in the app.
When can I order my book? You can approve and order your subscription book any time during the month.
If you have an available credit, there's no charge to send the book to print.
If you don't have a credit, buy an extra or add-on book, then send it to print.
If you send a book to print before its credit has been billed, extra charges may apply.
What is Autoship? Subscriptions are set to "Autoship" by default. If you have a credit available and your book is full with 30 pages, it's sent to print automatically. We'll notify you first and give you 7 days to edit the book. Autoship credits are billed on your plan's billing cycle.
How do I check or change my subscription? Tap your subscription, then tap the Settings (gear icon) next to the title at the top right. If your subscription is active, you'll see "Active subscription" at the top of the Main subscription section. From there, tap Manage subscription to change your billing cadence or subscription type, or tap Cancel subscription. Cancel before your billing date to avoid being charged for the next book cycle.