A Series subscription turns your photos into a continuing set of books. You add photos, and Chatbooks automatically arranges them into books in chronological order. You're billed for book credits on a monthly, every-other-month, or every-3-month plan, and each credit prints one book.
How do I add photos to my Series?
Upload photos from your Camera Roll, Google Photos, or GroupChat, and your books are created automatically in chronological order. Learn how in How do I add photos to a Series Book?
How do book credits work?
1 book credit = 1 book
If you don't have a credit available, your next book will print once a credit becomes available
Credits expire 13 months after they're purchased. For example, a credit purchased January 1 must be used by February 1 of the following year.
To have full books print automatically, turn on Autoship. Learn how in How does Autoship work for my Series subscription?
To print a book when you don't have a credit, see How do I send a Series book to print without a credit?
Can I change my billing plan?
Yes. You can change your billing plan anytime in your Series settings in the Chatbooks app.
Can I pause or cancel my Series?
Pause: Contact our Support team to pause your Series for one billing cycle. After a pause, one credit must be purchased before you can pause again.
Cancel: You can cancel anytime from your Series settings in the app
What does it mean if my Series is frozen?
If your Series hasn't been updated to a billing plan, it's frozen. While it's frozen:
You won't be able to print new books
You'll keep access to your existing Volumes
You can still order additional copies of books you've already printed
To unfreeze your Series:
Open the Chatbooks app and log in
Tap your Frozen Series
Tap Update Series
Follow the prompts to choose a billing plan that works for you
Once you've selected your billing plan, your subscription will be active and no longer frozen.
Can I order books without a subscription?
Yes. Our Classic books, Yearbooks, and Layflat books aren't tied to a subscription, so you can order them anytime.
Need help?
Email us at [email protected], or contact us through live chat in the Chatbooks app or website. Learn more in How do I contact Chatbooks Customer Service?