A Series subscription turns your photos into a continuing set of books. You add photos, and Chatbooks automatically arranges them into books in chronological order. You're billed for book credits on a monthly, every-other-month, or every-3-months plan, and each credit prints one book.
How do I add photos to my Series?
Upload photos from your Camera Roll, Google Photos, or GroupChat, and your books are created automatically in chronological order. Learn how in How do I add photos to a Series Book?
How do book credits work?
1 book credit = 1 book
If you don't have a credit available, your next book will print once a credit becomes available
Credits expire 13 months after they're purchased. Learn more in Will my subscription Series book credits expire?
To have full books print automatically, turn on Autoship. Learn how in How does Autoship work for my Series subscription?
To print a book when you don't have a credit, see How do I send a Series book to print without a credit?
Can I change my billing plan?
Yes. You can change your billing plan anytime in your Series settings in the Chatbooks app.
Can I pause or cancel my Series?
Pause: Contact our Support team to pause your Series for one billing cycle. After a pause, one credit must be purchased before you can pause again.
Cancel: You can cancel anytime from your Series settings in the app
Learn more in Can I pause or cancel my Series subscription?
What does it mean if my Series is frozen?
If your Series hasn't been updated to a billing plan, it's frozen. While it's frozen:
You won't be able to print new books
You'll keep access to your existing Volumes
You can still order additional copies of books you've already printed
To start printing again, update your billing plan. Learn how in How do I update my Series subscription to no longer be frozen?
Can I order books without a subscription?
Yes. Our Classic books, Yearbooks, and Layflat books aren't tied to a subscription, so you can order them anytime.
Need help?
Email us at [email protected], or contact us through live chat in the Chatbooks app or website. Learn more in How do I contact Chatbooks Customer Service?