This article is for original Series subscriptions only. If you have a Monthbook or Monthly Mini subscription, see How do I cancel my Monthly Mini, Monthbook, or Baby's First Year subscription? or How do I pause my subscription?
Yes, you can cancel your Series subscription at any time from your Series settings in the app. If you'd like to skip a month instead, you can pause for one billing cycle by contacting Customer Support.
If you're in a shared Series, canceling only cancels your own subscription.
How to Cancel Your Subscription
Open the Chatbooks app and log in
Tap to open your Active Series subscription
Tap Settings (gear icon) in the upper right corner
Tap "Active" (shown in green)
Tap "Deactivate"
Choose one or more reasons on the "May we ask why?" screen
Tap "Confirm"
Your Series now shows as "Inactive," and you won't receive books until you reactivate. To restart it, tap "Reactivate Now" on the confirmation, or tap "Inactive" in your Series settings and reactivate.
Tip (iOS): You can also tap the 3-bar menu, tap My account, and tap Manage my subscription to go straight to your subscription settings.
Canceling vs. Pausing
Pausing
Skips your next billing cycle only, then your subscription continues as usual
Your credits keep their original expiration dates
After a pause, one credit must be purchased before you can pause again
Pausing isn't available in the app. Contact Customer Support to pause your Series
Canceling
Stops all future billing
You'll have 30 days to use any remaining credits before they expire
You can cancel anytime from your Series settings in the app
Need Help?
Contact Chatbooks Customer Service:
Email: [email protected]
Live Chat: Available in the Chatbooks app and website