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How do I log in or fix login problems?

Steps to log in to Chatbooks and fix password, email, or sign-in method issues.

You can log in to Chatbooks in the app or at chatbooks.com/login.

How do I log in?

  1. Open the Chatbooks app, or go to chatbooks.com/login.

  2. Choose the same sign-in method you used when you created your account:

    • Email: tap Login with email and enter your email and password.

    • Google: tap Continue with Google.

    • Apple: tap Continue with Apple.

I forgot my password

Tap Forgot Password? on the sign-in page, or go to chatbooks.com/resetpassword. We'll email a reset link to the address on your account.

I can't find my account or my books are missing

You may have more than one Chatbooks account under different emails or sign-in methods. Log out, then try logging in with any other email address you might have used, or with Google or Apple.

Can I merge two accounts?

In some cases, our Support team may be able to move books from one account into another. Contact Customer Support with both email addresses, and we'll let you know if your accounts can be combined.

I updated the app and got logged out

  1. Open the app and go to My Account:

    • iOS: tap the menu (three lines), then tap My Account.

    • Android: tap the Settings (gear icon), then tap My Account.

  2. Scroll down and tap Sign Out.

  3. Tap Sign In and choose the sign-in method you used before.

Still can't log in?

Contact Customer Support and include any email addresses you may have used. We'll help you find the right account.

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