You can log in to Chatbooks in the Chatbooks app or at chatbooks.com/login.
Good to know:
Log in with the same method you used to create your account: email, Google, or Apple.
How do I log in in the app?
Open the Chatbooks app.
Tap "Login with email," "Continue with Google," or "Continue with Apple."
If you chose email, enter your email and password.
How do I log in on the web?
Go to chatbooks.com/login.
Click "Login with email," "Continue with Google," or "Continue with Apple."
If you chose email, enter your email and password.
Once you're logged in, your subscriptions and the books you're creating are on the Home screen. On iOS, the app opens to the Shop screen right after you sign in. Tap the back arrow in the upper left to go to Home.
What if I forgot my password?
Tap or click "Forgot Password?" on the sign-in page, or go to chatbooks.com/resetpassword.
We'll email a reset link to the address on your account.
What if I can't find my account or my books are missing?
You may have more than one Chatbooks account under different emails or sign-in methods. Log out, then try logging in with any other email address you might have used, or with Google or Apple.
If you checked out with Apple Pay or PayPal, your order won't show in your account until you add it. See How do I add my Apple Pay or PayPal order to my Chatbooks account?
Can I merge two accounts?
In some cases, our Support team may be able to move books from one account into another. Contact Customer Support with both email addresses, and we'll let you know if your accounts can be combined.
Can I change the email on my account?
Yes. Our Customer Support team can update it for you after you verify your Account ID. See How do I change the email on my Chatbooks account?
What if I updated the app and got logged out? (iOS)
Tap the menu (three lines) in the upper left-hand corner.
Tap "My account."
Scroll down and tap "Sign Out."
Tap "Sign In" and choose the sign-in method you used before.
What if I updated the app and got logged out? (Android)
Tap the Settings (gear icon).
Tap "My Account."
Scroll down and tap "Sign Out."
Tap "Sign In" and choose the sign-in method you used before.
Still can't log in?
Contact Customer Support and include any email addresses you may have used. We'll help you find the right account.