What Should I Do If My Chatbooks Order Is Returned or Undelivered?
If your Chatbooks order is returned or marked as undelivered, there are specific processes in place to assist you. This guide explains what happens to returned orders, reshipping procedures, timelines, and preventive measures.
Overview of What Happens to Returned Chatbooks
When a Chatbooks order is marked as “Return to Sender” or “Undeliverable,” the package is sent back to Chatbooks' warehouse.
Once received, the product is either resent to the customer or sent to the printer for disposal if no actions are taken within a reasonable time. For privacy reasons, all unclaimed or returned products are shredded.
How to Verify Your Address for Reshipping
To resend a returned order, you must confirm your shipping address. This can often be done through an email sent by Chatbooks’ Returns Department.
It is important to check your email (including spam folders) for a message asking for address verification and follow the steps provided.
Reshipping Procedures
Chatbooks makes every effort to return your order to you if it is sent back. Here is what happens:
Domestic Orders: Once a returned order is received at the warehouse, it is typically resent using upgraded Premium shipping without additional costs.
International Orders: If an order is returned by the international carrier, Chatbooks can initiate a reprint and reshipment. Customers will receive a notification once this has shipped.
Estimated Timelines for Processing Returns
For domestic returns, it can take up to 5 weeks for packages to be processed and resent.
For international returns, the timeframe is slightly longer: processing and reshipment can take up to 7 weeks.
Preventive Measures to Avoid Returns or Delivery Issues
Always ensure your shipping information is current and accurate at the time of placing your order.
If you recently moved or suspect an outdated address is causing issues, promptly notify Chatbooks to update your shipping details. This can prevent problems such as “Addressee Unknown” or undeliverable shipments.