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What should I do if I'm having trouble uploading photos to Chatbooks Studio?

Troubleshooting Chatbooks Studio uploading issues

This article is about Chatbooks Studio uploads. If your photos aren't showing up in the Chatbooks app, see How do I get my photos to sync? (iOS) or How do I get my photos to sync? (Android)

No stress—here are a few quick things to try:

• Make sure your phone’s software is up to date and you’re on a strong Wi-Fi connection.

• Restart your phone and try uploading again.

• Check that your photos are saved to your device (not just in the cloud). If needed, download them to your camera roll first.

• Hang tight—it might take a few minutes for all your photos to finish uploading, especially if you're uploading a bunch of memories!

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