Once you place an order with Chatbooks, you'll receive an email confirming your order. When your order ships, we'll email you a link to real-time tracking updates. You can also check your order's progress in the Chatbooks app or on the website.
How do I track my order on iOS?
Tap the 3-bar menu in the top left
Tap Order History
At the bottom of the screen, you can switch between Shipments and Transactions
Tap an order to view its status, or tap Track to see the shipment's latest scans
How do I track my order on Android?
Go to the My Books tab
Tap the Settings (gear icon) in the upper right corner
Tap Order History
Tap an order to view its status, or tap Track to see the shipment's latest scans
How do I track my order on the website?
Log in to Chatbooks.com
Click Account at the top of the page
Click Order history. You may need to scroll down to find it.
Switch between the Shipments and Transactions tabs at the top of the page
Click an order to view its status
What if I see a message about an incomplete order?
Messages about incomplete orders, delays, or system alerts may be caused by a temporary glitch. Confirmed orders are still being processed.