All Chatbooks products take 3–5 business days to process, print, and bind. Once your Chatbooks are ready to ship, the time it takes to arrive depends on the shipping method you choose at checkout.
Standard (Free): 6-8 business days in transit (plus 3-5 business days to print)
Premium ($6): 5-6 business days in transit (plus 3-5 business days to print)
Express ($12): 2 business days (plus 3-5 business days to print)
Rush ($25): 1 business day (plus 3-5 business days to print)
We understand that occasional postal delays may occur, and although these are beyond our control, we are committed to working closely with you to resolve any issues that may arise.
My order is late or missing. What happens next?
Check your estimated delivery date in Order History. See How do I track my order?
Contact us if it hasn't arrived within 12 business days of the ship date (18 business days for Monthly Minis, which ship without tracking). Include your order number.
A member of our Support team will review your order. We'll reply wherever you contacted us, Monday–Friday, 6 AM–8 PM MST.
If your order is lost, we'll send a replacement at no cost once it's been 12 business days since your order shipped (18 business days for Monthly Minis).
Will my orders ship together?
If you place two orders for the same type of Chatbook within 3 hours of each other, shipping to the same U.S. address, we'll combine them into one shipment. Monthly Minis always ship individually. You'll get one order confirmation and one shipping confirmation email, and you can track it in Order History.
Where can I find my estimated delivery date?
iOS: Tap the 3-bar menu, then tap Order History. You can switch between Shipments and Transactions at the bottom of the screen.
Android: Go to the My Books tab, tap the Account Settings icon in the upper right-hand corner, and tap Order History.
Website: Log in to Chatbooks.com, click Account at the top of the page, then click Order history. You may need to scroll down to find it. You can switch between the Shipments and Transactions tabs at the top of the page.
Your latest order will show its time frame and estimated delivery date. Learn more in How do I track my order?
iOS