We're very sorry for your loss. To help us place an order from your loved ones Chatbook account, we'll need you to provide documentation to confirm you're an immediate family member or executor of the account holder.The fastest way for us to process your request is for you to provide a scan or photo of your loved ones death certificate.If you don't have your loved ones death certificate, you'll need to provide proof of authority and proof that your loved one has passed away. Please see the documents that we accept below.Submit one document to provide proof of authority:

Submit one document to provide proof that your loved one has passed away: Obituary Memorial card

Note: the information on the documentation you provide must match the information on your loved ones account. When submitting documentation, please cover up any personal information we don't need to fulfill your request (example: Social Security number).Once you have the required documentation, please send us a request.