A Series subscription turns your photos into a continuing set of books. You add photos, and Chatbooks automatically arranges them into books in chronological order. You're billed for book credits on a monthly, every-other-month, or every-3-month plan, and each credit prints one book.
How do I add photos to my Series?
Upload photos from your Camera Roll, Google Photos, or GroupChat, and your books are created automatically in chronological order. Learn how in How do I add photos to a Series book on the app? (Series Only)
How do book credits work?
1 book credit = 1 book
If you don't have a credit available, your next book will print once a credit becomes available
Credits expire 13 months after they're purchased. For example, a credit purchased January 1 must be used by February 1 of the following year.
To have full books print automatically, turn on Autoship. Learn how in How does Autoship work for my Series subscription? (Series Only)
To print a book when you don't have a credit, see How do I send a Series book to print without a credit on the app? (Series Only)
You can use the dollar value of your Series credits toward other purchases in the iOS app, like a Classic Book. Credits that expire soonest are used first. Learn more in How can I use my remaining credits?
If your Series has no credits left, you can buy a credit bundle on the web:
Click "Home," then click "See all" next to Subscriptions
Click your Series
At the top, click "Buy additional" next to your book credits
Click "Purchase more credits"
Choose 3, 6, or 12 book credits, then click "Continue"
Bundle credits expire 13 months from the date of purchase. A bundle adds credits to your Series. It's not a renewal and doesn't change when your subscription bills.
Can I change my billing plan?
Yes. You can change your billing plan anytime in your Series settings in the Chatbooks app.
Can I pause or cancel my Series?
Pause: Contact our Support team to pause your Series for one billing cycle. After a pause, one credit must be purchased before you can pause again.
Cancel: You can cancel anytime from your Series settings in the app
What does it mean if my Series is frozen?
If your Series hasn't been updated to a billing plan, it's frozen. While it's frozen:
You won't be able to print new books
You'll keep access to your existing Volumes
You can still order additional copies of books you've already printed
To unfreeze your Series:
Open the Chatbooks app and log in
Tap your Frozen Series
Tap Update Series
Follow the prompts to choose a billing plan that works for you
Once you've selected your billing plan, your subscription will be active and no longer frozen.
Can I order books without a subscription?
Yes. Our Classic Books, Family Yearbooks, Kid Yearbooks, and Luxury Layflat books aren't tied to a subscription, so you can order them anytime.
Need help?
Email us at [email protected], or contact us through live chat in the Chatbooks app or website. Learn more in How do I contact Chatbooks Customer Service?