Yes, you can cancel your order directly in the Chatbooks app for Classic Books and Subscription books on iOS. Please note that we have a very small window of three hours before it is sent to the printer.
At this time, order cancellation is only available for Classic Books and subscriptions available in the iOS app, with single-order books. Combined shipments are not yet available to cancel within the app. This feature is not currently available on Android or the Chatbooks website. We hope to have this feature for subscriptions soon.
How to Cancel Your Classic Book Order
Open the Chatbooks app.
Tap the menu icon (three lines) in the upper-left corner.
Tap Order History.
Select Transactions.
5. Tap on your most recently ordered book.
6. Tap Cancel Order in the upper-right corner.
7. Select a reason and confirm.
How to Cancel Your Subscription Book Order:
From the confirmation page:
Look underneath the Payment Info
Click on Made a Mistake? Cancel your order
Select a reason and confirm.
From the subscription:
From the main page, tap into your subscription
Select the month you wish to cancel
Underneath "Buy Again" is a cancel icon
Select a reason and confirm.
What Happens After You Cancel?
Your book will be unlocked so you can continue editing.
Your original payment method will be refunded or a subscription credit will be restored.
When you're ready to reorder, simply place your order again.
If you don’t see the cancel option or need additional help, our Support team is happy to assist.