Yes, you can cancel your order directly in the Chatbooks app for Classic Books and Subscription books on iOS. Please note that you have a small window of around 3 hours before your order is sent to the printer.
Canceling is available in the iOS app for single orders of Classic Books and subscription books. It isn't available for combined shipments, on Android, or on the Chatbooks website. Near holiday deadlines, the cancel window may be shorter.
How to Cancel Your Classic Book Order
Open the Chatbooks app.
Tap the menu icon (three lines) in the upper-left corner.
Tap Order History.
Select Transactions.
Tap on your most recently ordered book.
Tap Cancel Order in the upper-right corner.
Select a reason and confirm.
How to Cancel Your Subscription Book Order
From the confirmation page:
Look underneath the Payment Info
Tap Made a Mistake? Cancel your order
Select a reason and confirm.
From the subscription:
From the main page, tap into your subscription
Select the month you wish to cancel
Underneath "Buy Again" is a cancel icon
Select a reason and confirm.
What Happens After You Cancel?
Your book will be unlocked so you can continue editing.
Your original payment method will be refunded or a subscription credit will be restored.
When you're ready to reorder, simply place your order again.
If you don't see the cancel option or need additional help, our Support team is happy to assist.